process & policies

Process & Policies
Most Important Terms And Condition(MITC)

(For Individual Housing/ Non-Housing Loan)


The Most Important Terms and Conditions (MITC) of the loan agreed between (the borrower/s) and the Viva Home Finance Limited (VHFL) are mentioned below.


1. Loan

Loan Amount Sanctioned : Rs. <SANLOAN>

Loan Amount Disbursed till : Rs. <dsbtAmt>

date Purpose of Loan Rate of : <purpose>

Interest : <rate> % p.a.

Tenure : <tenure> Years


Any changes in the interest rate would be available on www.vhfl.in and also displayed in our VHFL branches.


2. Fees and Other Charges

Please refer attached Tariff Schedule.

Note: Tariff Schedule is subject to change and is binding to customers. Updated Tariff Schedule is available on www.vhfl.in and also displayed in our Branches.


3. Security for the Loan

Mortgage: <propertyAddress1> <propertyAddress1> <propertyAddress1>

Guarantee : <guarantee>

Other Security : <other Security>


4. Insurance of the Property/ Borrowers

The Borrower may be required to obtain insurance cover for the property or himself, as per the terms and conditions contained in the sanction letter.

In case you have opted for insurance cover, VHFL shall be made as sole beneficiary under these insurance cover policies and the insurance policy copy will be couriered to your mailing address.


5. Conditions for Disbursement of the LoanThe Borrower shall

  1. Submit all the relevant documents as mentioned in the sanction letter / Loan agreement;
  2. Comply with all pre- conditions for disbursement of the loan as mentioned in the sanction letter;
  3. Ensure that he/she has absolute clear and marketable title to the property (security) and the said property is absolutely unencumbered and free from any liability whatsoever;
  4. Create appropriate security to secure the loan.

6. Repayment of Loan & Interest

The EMI For your loan is :

From Year To Year EMI Amount
<fromYears> <toYears> Rs. <emiamount>
<fromYears> <toYears> Rs. <emiamount>
<fromYears> <toYears> Rs. <emiamount>
<fromYears> <toYears> Rs. <emiamount>
<fromYears> <toYears> Rs. <emiamount>

Term for Repayment: <repaymentYears> Years

Number of Installments to be paid: <installmentNos>


EMI shall be presented on the <emiDate< of each month. Request you to maintain sufficient balance to ensure clearance of EMI.

Any changes in interest rate, EMI or loan tenure would be communicated to you via letter or through email.


7. Recovery of overdue


8. Date on which annual outstanding balance statement will be issued:

As per the request of the Borrower, after the end of the financial year.


9. Customer Services

For any queries, please call us on 7719085333 from Monday to Friday between 10:00 a.m. to 7:00 p.m. and on last Saturday of each month between 10:00 a.m. to 7:00 p.m. or write to us at kingarhd@vhfl.in.

Home Branch: <branch>


Branch Timings

Monday to Friday: 10:00 a.m. to 7:00 p.m.

Every Month Last Saturday: 10:00 a.m. to 7:00 p.m.


Important documents

All requests for obtaining copies of your documents are accepted at our Customer Care on 7719085333 from Monday to Friday between 10:00 a.m. to 7:00 p.m. and on last Saturday of each month between 10:00 a.m. to 7:00 p.m.or write to us at kingarhd@vhfl.in


Kindly refer the attached Tariff schedule for applicable charges. For a detailed list of all services & charges, please visit www.vhfl.in.


10. Grievance Redressal

VHFL is committed to extend its best services to its customers through our channels. Our grievance redressal process ensures that your grievance can be addressed by us and you can bring it to the notice of our senior management in case you are not satisfied with the solution you have received. If you have any grievance, please follow the steps provided below:


Step 1

Call us on 7719085333 from Monday to Friday between 10:00 a.m. to 7:00 p.m. and on last Saturday of each month between 10:00 a.m. to 7:00 p.m.

Email: kingarhd@vhfl.in

Branch: Kindly contact the Branch / Service Manager of the business location where you hold your account.


Step 2

If the resolution you receive does not meet your expectation, please write to our Nodal Officer at kingarhd@vhfl.in.


Step 3

If you are still not satisfied with the resolution you receive, please write to our Director at omprakashdua@vhfl.in


Step 4

If you are still not happy with the resolution provided, you can approach the National Housing Bank by lodging a complaint: