process & policies

Process & Policies
Grievance Redressal

Viva Home Finance Limited believes in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed.


Step 1

Step 2
If you are still not satisfied with the resolution you receive, or you don’t receive any response within 15 working days / 3 weeks you can write, mail, fax or call to the Nodal Officer of the company-

Mr. H. D. Kingar
Thakur Arcade, 2nd Floor,
Opp Railway Station, Virar West
Thane - 401303
E-Mail ID: kingarhd@vhfl.in
Office: +91 250 2508 363 / 3058 402
Fax: +91 250 2511 161


After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavor to do so within 15 working days.


Step 3
If your complaint still remains unresolved, you may directly approach the regulatory authority of Housing Finance Companies, National Housing Bank for redressal of your complaints at below address:

National Housing Bank,
Department of Regulation and Supervision,
(Complaint Redressal Cell)
Core- 5A, India Habitat Centre,
Lodhi Road, New Delhi – 110 003


The complaint can also be e-mailed at: crcell@nhb.org.in